1. Introduction
Welcome to LUMINA. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
2. Information We Collect
We collect the following types of information to provide a smooth shopping experience:
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Personal Information: Name, email, phone number, shipping and billing address.
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Payment Information: Processed securely through Shopify or trusted payment providers. We do not store your card details.
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Device Information: Browser type, IP address, and cookies to improve site performance and analytics.
3. How We Use Your Information
We use your information to:
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Process and deliver your orders.
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Communicate with you about your purchase or support inquiries.
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Improve our website and customer experience.
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Send updates or promotional offers (only with your consent).
4. Sharing of Information
Your data is only shared with trusted third parties to complete essential business operations, including:
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Shopify (our e-commerce platform)
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Payment gateways (for secure transactions)
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Courier services (for order delivery)
We do not sell or rent your personal data to any third party.
5. Cookies
Our site uses cookies to enhance browsing, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings.
6. Data Security
We take reasonable measures to protect your information against unauthorized access, loss, or misuse. All payments are processed using encrypted SSL technology.
7. Your Rights
You have the right to:
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Access and review the personal data we hold about you.
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Request correction or deletion of your information.
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Opt out of marketing communications at any time.
To exercise these rights, contact us at thelumina.pk@gmail.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our support team at:
📧 Email: thelumina.pk@gmail.com
💬 WhatsApp: +92 303 7346540