We want you to feel completely confident in your purchase. Should you experience any concerns, our return and exchange process is designed to be smooth, respectful, and reflective of the LUMINA experience.
We have a 5 days return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at thelumina.pk@gmail.com. Please note that returns will need to be sent to the provided address once our team approves your request.
If your return is accepted, You will get refund of item excluding shipping fee. Please note that Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thelumina.pk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items .
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your provided payment method for refund within 3 business days. If more than 7 business days have passed since we’ve approved your return, please contact us at thelumina.pk@gmail.com.
Our Commitment
Every Lumina piece is chosen and presented with intention to bring you designs that last beyond seasons.
We are deeply grateful for your trust and take pride in ensuring every experience with LUMINA feels exceptional.
For any assistance, our Client Care Team is always here to help:
thelumina.pk@gmail.com
Luxury That Lasts.
Curated with care. Crafted for timeless women.